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I Can't Pay My Bill

At Tri-County Electric Cooperative we make every effort to work with members who are having trouble paying their electric bill. You may contact us at 1-800-999-2285 if you have any questions or for more information on:

  • Agencies that may be able to provide assistance,
  • Payment arrangements, or
  • Assistance for members with a serious illness that could be aggravated by the disconnection of your electric service.

Several agencies in our area may be able to offer members assistance.

Senior Citizens Center

850-973-2839
Fax: 850-973-4292
Taylor County 850-584-4824
Elderly Only

Suwannee River Economic Council

850-584-8858

Suwannee River Madison

850-973-6709
Fax: 850-973-3704

           
United Methodist Corporate Ministries

850-973-9178
Fax: 850-973-9178

Capital Area Community Action Agency

850-997-8231
Fax: 850-997-2702

Elder Helpline

1-800-963-5337

Jefferson County Senior Citizens

850-342-0242


Late Fee

$5.00 — Amount due is greater than $30.00, but less than $100.00.

$10.00 — Amount due is $100.00 or greater.

Collection Fee

When a Cooperative employee visits the property to disconnect service for failure to pay, the customer may be given the opportunity to make payment rather than be disconnected. If the member elects to pay, a $25.00 collection charge will be assessed. This charge will be applied for every instance when an employee is sent to a property to disconnect service, but the member chooses to pay their bill, postponing disconnection.

Reconnect Fee

A reconnect fee must be paid by the member in order to restore service when the service has been disconnected due to failure to pay an outstanding balance.

Monday–Friday, 8:00 a.m.–4:00 p.m.

Monday–Friday, after 4:00 p.m.

Weekends

   

$50.00

$85.00

$100.00

Insufficient Fund Fees

Checks and Electronic transfers received as payment of electric bills rendered or services of the Cooperative which are returned to the Cooperative unpaid by the member's bank and authorized attempts by the Cooperative to draft members accounts with insufficient funds will result in an additional charge of $35.00 per check, bank draft or credit card draft attempt per occurrence.

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