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Frequently Asked Questions

What is a cooperative?

A cooperative is a non-profit organization which is owned by those it serves. Tri-County Electric Cooperative is owned by its members and works to keep rates affordable while providing reliable service.

How do I become a Tri-County Electric Cooperative member?

The only way to become a Co-op member is to move into our service territory. We serve parts of Madison County, Taylor County, and Jefferson County.

What information do I need when applying for service?

To apply for service at a location currently being served by Tri-County Electric, you will need the following information: the physical address of the location where you need service, a valid driver's license, a social security number, and a mailing address.

To apply for new service—in the case of new construction or new home site that does not currently have a meter installed—you will need the following information at the time application is made: the physical address or parcel number of the location where service is to be constructed, if available; and a name and address for where all bills and documentation should be mailed. An appointment will be scheduled for one of our Staking Technicians to conduct a site visit to assess what will be necessary for construction of the service. At that time, a work order will be generated to begin the process.

Will I be required to pay a security deposit?

A security deposit will be collected in advance of service connection or at any subsequent time when the Cooperative determines that a deposit is needed to ensure payment of bills. As an alternative, the Cooperative will accept an owner's satisfactory credit risk assessment acceptable to the Cooperative.

What are capital credits?

Capital credits are the Co-op’s profits or margins. Because we are a not-for-profit company, all profits are returned to members in the form of capital credits. To learn more about capital credits, click here.

How do I start or transfer service?

To start or transfer service, click here and follow our directions. You may reach Tri-County Electric Cooperative at 1-800-999-2285.

How do I report an outage?

You can report an outage by calling 1-800-999-2285. For detailed information on reporting an outage, please click here.

How do I pay my bill?

There are many different ways to pay your Tri-County Electric Cooperative bill. Click here to learn more.

My bill seems high! Can my meter be checked?

In most cases, unusually high bills are a result of seasonal changes in energy uses or problems with appliances. It is rare to have a meter running faster than actual power usage. However, if you feel that your meter is not correct, contact a Member Service Representative at one of our offices, or via the phone. They will analyze your energy usage history, especially during the same time last year, and offer guidelines for energy efficiency.

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