Message from CEO Julius Hackett
How can we better serve you in 2018?
It’s amazing what we learn through listening and observation.
New products and services are more likely to gain the satisfaction of consumers when their introduction follows market research.
Here at Tri-County Electric Co-op (TCEC), we’ve provided members with a mobile application, enabling you to check the status of your electric service, and receive real-time updates on energy use. It also provides a way for a member to receive important notifications for their accounts.
TCEC members are using the app to conduct routine business with us, like online bill payments, updating telephone and address information for their accounts and reporting outages. Since 2012 when we first launched our mobile app, members have used the app to pay their electric bills 66,000 times.
These mobile services are just new ways of connecting with people, like the member services representatives you reach when you call us, or greet you from behind the counters at our offices. They help us offer quality services you expect us to provide.
Our goal is to find ways to help you control energy costs. That’s why we communicate with you about energy prices and ways we can work together to help ease the burdens on your wallet.
Listening improves understanding, builds trust, strengthens relationships and fosters cooperation. It’s also crucial to collaboration and success. That’s why TCEC still loves face time with our members.
So, how do we serve you better in 2018? The same way many of us try to serve community, society and family better, each day—by listening. In our offices, on telephones, through social media exchanges and in our face-to-face meetings, we’re ready to listen.
When you have questions about energy efficiency, electrical service or any of our products or services, just ask us. When we know just what you want, we’re in a better position to deliver successful results. So, drop in and see us, we’re always glad to hear from you.
(L-R) Julius Hacket-CEO, George Webb-District 4, Johnny Edwards-District 8, Bobby Dodd - District 2, Elmer Coker - District 9, Junior Smith - District 1, Donnie Waldrep - District 3,
(Front Row L-R) Albert Thomas - Vice President District 7, Gary Fulford - President District 6, Catherine Bethea - Secretary & Treasurer District 5